F Y B Com - Semester II - Business Communication - Write a sales letter promoting anyone of the following products:

F Y B Com - Semester II - Business Communication - Write a sales letter promoting anyone of the following products:

1. A washing machine

Hint: (1) emphasize the necessity of possessing a washing machine. (2) mention specific attributes of the brand that you propose to sell. (3) motivate the reader to act on the  proposal as soon as possible.

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WASHEEN Machines Ltd.

45, Royal Industrial Estate,

Wadala, Mumbai 400050

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27 June 2017

Mrs.Hansaben Patel,

B/21, Meena CHS.,

Machhiwadi,

Dadar (W), Mumbai 4000021

Dear Mrs.Hansaben,

In a world of equality, competition and time constraints, every minute saved is a minute earned and to live in a world of comfort and ease, we fill our homes with gadgets and machines to reduce the strenuous efforts of our daily chores. Our WASHEEN machine does exactly that. It saves you time, reduces your efforts and gives you clean clothes everyday.

We have more than 10 millions satisfied homes, who have chosen WASHEEN machine to keep their clothes clean for more many, many years. All of them believe in the quality of our WASHEEN machines, and have come to trust in the performance of our machines.

In collaboration with world class leaders in the field of technology and made with advanced Japanese components, with constant innovation we have ensured that our WASHEEN machines is the best product available for the Indian household.

Our special offer is valid only till July 10, 2017 and we suggest you make your buying decision immediately to avail of this offer. Our expert service team will install and demonstrate the functions of the WASHEEN machines to your satisfaction.

Yours faithfully,

Hath Safkar

Manager

Brian T.
9223203441 / 77100 27662

F Y B Com - Semester II - Business Communication - A to Z Stationery store had ordered a variety of pens from Star Pen Dealers

F Y B Com - Semester II - Business Communication - A to Z Stationery store had ordered a variety of pens from Star Pen Dealers. On receiving the delivery of the consignment they found that an entirely different set of articles has been sent to them. Draft their complaint letter and claim letter asking for replacement of good.

Hint: (1) Provide reference of your order number, (2) inform about the mistake in the delivery of consignment. (3) request for replacement of the entire order.

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A to Z Stationery

37, A R Rehman Street,

Mumbai 400003

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27 June, 2017

Messers Star Pen Dealers

31, Mahakali Caves Road,

Andheri,

Mumbai 400097

Gentlemen,

This has reference to our order no.PEN/276 of June 13, 2017 for 25 boxes of PENNS brand pens. We received the complete consignment earlier today.

We must thank you for the prompt execution of our order, but we regret to inform you that the consignment we received is not as per the details mentioned in our order. We have given a detail list of our order and goods received below

Our order What we received

10 boxes of blue ballpoint PENNS brand pens 10 boxes of blue gel pens

10 boxes of black ballpoint PENNS brand pens 10 boxes of black gel pens

3 boxes of green ballpoint PENNS brand pens 3 boxes of green highlight pens

2 boxes of red ballpoint PENNS brand pens 2 boxes of red highlight pens

We don’t have any requirement for gel pens as our customers are all ballpoint pen users. We request you to replace the entire order immediately as the new school and college academic year is about to start and there is a great demand for pens at this time. Please treat this matter as urgent and arrange for the replacement at the earliest.

Please collect the wrong consignment from our store as soon as possible as we are short of space due to the huge inventory of various books, stationery and other items.

Yours faithfully,

For A to Z Stationery,

Manager

Brian T.
92232 03441 / 77100 27662 / 98690 27662

F Y B Com - Business Communication - Semester 1 - Letter of Complaint

F Y B Com - Business Communication - Semester 1 - Bani went to Handa Enterprises to purchase a scooter. But the salesman’s behaviour was very rude and sexist. Draft a letter of complaint to the owner of the outlet.

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From:

Bani Ramchandra,

37, A Rehman Street,

Mumbai 400003

To:

Mr. Shaukat Ali,

Proprietor

Handa Enterprises,

31, Mahakali Caves Road,

Andheri (E), Mumbai 400097

27 January 2017

Dear Sir,

I have a traveling job and need to meet clients within the Mumbai city limits. For the past one year I have used the public transport system to reach out to my clients and have missed many important meetings due to delays in the train service and traffic problems. I finally decided to purchase a two wheeler to assist me reach my appointments in time and with a commitment to buy a scooter I went to your retail showroom in Borivali (W) yesterday afternoon.

Your receptionist took some details and asked me to wait for a salesman, who would help me with the details of the various models and financial aspects. Even though there was no other customer, it took the salesman half an hour before he could attend to me. In five minutes he rushed through all the details and said that I should book the vehicle immediately since there were very few vehicles left and then the waiting period for the new consignment was not known. He said all this with a tone of arrogance and whispered to the receptionist that women don’t know anything about vehicles and should not be riding them on the roads for the safety of other vehicles and people.

I am definitely not buying a scooter from your showroom if this is how your staff treat the clients. Your salesman’s rude behaviour will surely harm your business and ruin the reputation of your brand. I hope you will take necessary steps to correct the attitude and behaviour of your staff and ensure that customers do not walk away from your business because of your incompetent staff.

Yours truly,

Bani Ramchandra

Brian T

92232 03441 / 77100 27662 / 98690 27662

F Y B Com - Business Communication - Letter of Application for Computer Programmer

Draft an application letter in response to the following advertisement

Semester I - “Wanted experienced computer programmers for a company based in Mumbai. The applicant
should be a graduate with adequate knowledge in computer programming. Apply with Bio-data to Box No.56,
The Times of India, Mumbai 400001

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7, Prem Niwas,

Sunder Lane,

Andheri (W)

Mumbai 400069

June 27, 2017

To,

The Advertiser,

Box No.56,

The Times of India

Mumbai 400001

Dear Sir,

Re: Post of Computer Programmer in your organisation

In response to your advertisement in the Times of India dated June 25, 2017 for the post of Computer
Programmers, I request you to consider me for this position.

I am 27 years old, and a permanent resident of Mumbai. I have completed B.E. in Computer Science in 2012
with 68% from the University of Mumbai. My final year subjects included programming in 6 computer
languages. I also submitted a project on “Computer programming in Business Communication” as part of the
final year internal assessment project. I have a Diploma in Management Studies from Lovely Professional
University, Haryana for which I received a full scholarship under the meritorious category for discipline in
higher learning, I secured first class and completed the diploma in 2013.

I have worked for NiMo Software Solutions as a Programmer from 2013 to 2016, creating specific software to
detect fraud in banks and creating firewalls to safeguard banks. From 2016 onward I have worked for ViMal
Software Consultants, developing software for supersonic aircraft and was posted in London for six months to
ensure the program’s ability to work in high altitude and high speed conditions successfully.

My hobbies include reading and cycling, and have successfully participated in various cycling events in Mumbai.

I am enclosing copies of my certificates and references for your perusal and hope that my qualifications and
experience meet your requirements. I look forward to meeting you at an interview to demonstrate my
knowledge and skills and prove my ability to work in your organization.

Yours faithfully,

Ramesh Tendulkar

Encl.: Copies of certificates and references

Brian T.
92232 03441 / 77100 27662 / 98690 27662

S S C Board (Std.10) - 10 Questions to the chief guest at the Science Exhibition

S S C (Std.10) - With a proper beginning and conclusion, prepare a list of 10 questions to interview Dr.Narvekar, the chief guest at the Science Exhibition.

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1. Was the exhibition up to your expectation?
2. Do you think the students have the potential to become great scientists?
3. Which exhibit impressed you the most?
4. Will you be sending any of these schools to the International Science Exhibition?
5. What kind of scholarships or funding can you arrange for these students?
6. How would you encourage students to take up research?
7. Which Science books would you recommend the students to read?
8. Who was your role model when you were young?
9. How many awards have you won?
10. What is your advice to the students of this exhibition?

Brian T.

92232 03441 / 77100 27662 / 98690 27662

F Y B Com - Business Communication - Letter of Appreciation

Semester I - Mr.Naresh Singh of the accounts department has worked overtime and achieved his sales target. Draft a letter appreciating him.

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Sumitra Motors

Plot No. 123, Nirav Nagar, Jayapur, Mumbai 400058

Email: sumitramotors@email.com    Phone: 98989 65432 / 98977 65432

Dear Mr.Naresh Singh,

On behalf of the management of Sumitra Motors, I wish to congratulate you for your untiring efforts and dedication in ensuring that your sales targets are achieved.

Many senior executives in the organization have noticed your efforts and the methods you have adopted to keep your clients satisfied and returning back with new orders. Your hard work and extended work hours have been observed and appreciated. Your positive attitude has spread to other staff and they are working with the interest and motivation, following your example.

I am very happy with the results of your hard work and commitment to this organization. Thank you for the efforts you have put in to improve the sales figures and best wishes for a successful future in your career.

Yours sincerely,

Rohit Agarwal

HR Manager

Brian T
92232 03441 / 77100 27662 / 98690 27662

F Y B Com - Business Communication - Application for job letter

Semester I - Draft a reply in response to the following advertisement:

“Urgently required junior accounts executive for Star Mall, Mumbai. Candidate should be commerce graduates, familiar with the use of Tally. Candidates meeting the requirements should send in an application along with the resume within ten days to -

Box No. 1236, The Times of India, Mumbai

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7, Prem Cottage,

K.M. Munshi Road,

Pant Nagar, Ghatkopar,

Mumbai 400075

June 27, 2017

The Advertiser

Box No. 1236

The Times of India

Mumbai 400001

Dear Sir,

Re: Post of Junior Accounts Executive in your organization

In response to your advertisement in The Times of India dated June 26, 2017, I wish to apply for the post of Junior Accounts Executive and request you to consider me for this position.

I am 27 years old and a resident of Mumbai. I passed my B Com with first class from the University of Mumbai in 2011. I secured 80/100 in accounts and more than 70/100 in most of the other subjects. I also passed M Com from the University of Mumbai with 68% in 2013 and a Diploma in Management Studies from IGNOU.

I have worked as an accounts executive for 2 years from 2011 to 2013 in Nirav Modi International, Mumbai and then as a junior accounts executive in Kingfisher Airlines, Mumbai from 2013 onwards. Both jobs gave me an opportunity to learn and work in all the areas of accounting, tax obligations, foreign currency transactions and banking.

My experience in these organizations has enabled me to study managerial functions closely and participate in various management decisions.

I am enclosing with this application my CV, copies of certificates, academic and other achievements.

I hope that my qualifications and experience will meet your requirements and I will assure you of my abilities and skills at the interview.

Yours faithfully,

Mukesh Ankola

Encl: CV and copies of certificates

Brian T

92232 03441 / 77100 27662 / 98690 27662