F Y B Com - Business Communication - Semester 1 - Bani went to Handa Enterprises to purchase a scooter. But the salesman’s behaviour was very rude and sexist. Draft a letter of complaint to the owner of the outlet.
From:
Bani Ramchandra,
37, A Rehman Street,
Mumbai 400003
To:
Mr. Shaukat Ali,
Proprietor
Handa Enterprises,
31, Mahakali Caves Road,
Andheri (E), Mumbai 400097
27 January 2017
Dear Sir,
I have a traveling job and need to meet clients within the Mumbai city limits. For the past one year I have used the public transport system to reach out to my clients and have missed many important meetings due to delays in the train service and traffic problems. I finally decided to purchase a two wheeler to assist me reach my appointments in time and with a commitment to buy a scooter I went to your retail showroom in Borivali (W) yesterday afternoon.
Your receptionist took some details and asked me to wait for a salesman, who would help me with the details of the various models and financial aspects. Even though there was no other customer, it took the salesman half an hour before he could attend to me. In five minutes he rushed through all the details and said that I should book the vehicle immediately since there were very few vehicles left and then the waiting period for the new consignment was not known. He said all this with a tone of arrogance and whispered to the receptionist that women don’t know anything about vehicles and should not be riding them on the roads for the safety of other vehicles and people.
I am definitely not buying a scooter from your showroom if this is how your staff treat the clients. Your salesman’s rude behaviour will surely harm your business and ruin the reputation of your brand. I hope you will take necessary steps to correct the attitude and behaviour of your staff and ensure that customers do not walk away from your business because of your incompetent staff.
Yours truly,
Bani Ramchandra
Brian T
92232 03441 / 77100 27662 / 98690 27662
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