F Y B Com - Semester II - Business Communication - Write a sales letter promoting anyone of the following products:

F Y B Com - Semester II - Business Communication - Write a sales letter promoting anyone of the following products:

1. A washing machine

Hint: (1) emphasize the necessity of possessing a washing machine. (2) mention specific attributes of the brand that you propose to sell. (3) motivate the reader to act on the  proposal as soon as possible.

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WASHEEN Machines Ltd.

45, Royal Industrial Estate,

Wadala, Mumbai 400050

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27 June 2017

Mrs.Hansaben Patel,

B/21, Meena CHS.,

Machhiwadi,

Dadar (W), Mumbai 4000021

Dear Mrs.Hansaben,

In a world of equality, competition and time constraints, every minute saved is a minute earned and to live in a world of comfort and ease, we fill our homes with gadgets and machines to reduce the strenuous efforts of our daily chores. Our WASHEEN machine does exactly that. It saves you time, reduces your efforts and gives you clean clothes everyday.

We have more than 10 millions satisfied homes, who have chosen WASHEEN machine to keep their clothes clean for more many, many years. All of them believe in the quality of our WASHEEN machines, and have come to trust in the performance of our machines.

In collaboration with world class leaders in the field of technology and made with advanced Japanese components, with constant innovation we have ensured that our WASHEEN machines is the best product available for the Indian household.

Our special offer is valid only till July 10, 2017 and we suggest you make your buying decision immediately to avail of this offer. Our expert service team will install and demonstrate the functions of the WASHEEN machines to your satisfaction.

Yours faithfully,

Hath Safkar

Manager

Brian T.
9223203441 / 77100 27662

F Y B Com - Semester II - Business Communication - A to Z Stationery store had ordered a variety of pens from Star Pen Dealers

F Y B Com - Semester II - Business Communication - A to Z Stationery store had ordered a variety of pens from Star Pen Dealers. On receiving the delivery of the consignment they found that an entirely different set of articles has been sent to them. Draft their complaint letter and claim letter asking for replacement of good.

Hint: (1) Provide reference of your order number, (2) inform about the mistake in the delivery of consignment. (3) request for replacement of the entire order.

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A to Z Stationery

37, A R Rehman Street,

Mumbai 400003

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27 June, 2017

Messers Star Pen Dealers

31, Mahakali Caves Road,

Andheri,

Mumbai 400097

Gentlemen,

This has reference to our order no.PEN/276 of June 13, 2017 for 25 boxes of PENNS brand pens. We received the complete consignment earlier today.

We must thank you for the prompt execution of our order, but we regret to inform you that the consignment we received is not as per the details mentioned in our order. We have given a detail list of our order and goods received below

Our order What we received

10 boxes of blue ballpoint PENNS brand pens 10 boxes of blue gel pens

10 boxes of black ballpoint PENNS brand pens 10 boxes of black gel pens

3 boxes of green ballpoint PENNS brand pens 3 boxes of green highlight pens

2 boxes of red ballpoint PENNS brand pens 2 boxes of red highlight pens

We don’t have any requirement for gel pens as our customers are all ballpoint pen users. We request you to replace the entire order immediately as the new school and college academic year is about to start and there is a great demand for pens at this time. Please treat this matter as urgent and arrange for the replacement at the earliest.

Please collect the wrong consignment from our store as soon as possible as we are short of space due to the huge inventory of various books, stationery and other items.

Yours faithfully,

For A to Z Stationery,

Manager

Brian T.
92232 03441 / 77100 27662 / 98690 27662