F Y B Com - Business Communication - Semester 1 - Letter of Complaint

F Y B Com - Business Communication - Semester 1 - Bani went to Handa Enterprises to purchase a scooter. But the salesman’s behaviour was very rude and sexist. Draft a letter of complaint to the owner of the outlet.

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From:

Bani Ramchandra,

37, A Rehman Street,

Mumbai 400003

To:

Mr. Shaukat Ali,

Proprietor

Handa Enterprises,

31, Mahakali Caves Road,

Andheri (E), Mumbai 400097

27 January 2017

Dear Sir,

I have a traveling job and need to meet clients within the Mumbai city limits. For the past one year I have used the public transport system to reach out to my clients and have missed many important meetings due to delays in the train service and traffic problems. I finally decided to purchase a two wheeler to assist me reach my appointments in time and with a commitment to buy a scooter I went to your retail showroom in Borivali (W) yesterday afternoon.

Your receptionist took some details and asked me to wait for a salesman, who would help me with the details of the various models and financial aspects. Even though there was no other customer, it took the salesman half an hour before he could attend to me. In five minutes he rushed through all the details and said that I should book the vehicle immediately since there were very few vehicles left and then the waiting period for the new consignment was not known. He said all this with a tone of arrogance and whispered to the receptionist that women don’t know anything about vehicles and should not be riding them on the roads for the safety of other vehicles and people.

I am definitely not buying a scooter from your showroom if this is how your staff treat the clients. Your salesman’s rude behaviour will surely harm your business and ruin the reputation of your brand. I hope you will take necessary steps to correct the attitude and behaviour of your staff and ensure that customers do not walk away from your business because of your incompetent staff.

Yours truly,

Bani Ramchandra

Brian T

92232 03441 / 77100 27662 / 98690 27662

F Y B Com - Business Communication - Letter of Application for Computer Programmer

Draft an application letter in response to the following advertisement

Semester I - “Wanted experienced computer programmers for a company based in Mumbai. The applicant
should be a graduate with adequate knowledge in computer programming. Apply with Bio-data to Box No.56,
The Times of India, Mumbai 400001

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7, Prem Niwas,

Sunder Lane,

Andheri (W)

Mumbai 400069

June 27, 2017

To,

The Advertiser,

Box No.56,

The Times of India

Mumbai 400001

Dear Sir,

Re: Post of Computer Programmer in your organisation

In response to your advertisement in the Times of India dated June 25, 2017 for the post of Computer
Programmers, I request you to consider me for this position.

I am 27 years old, and a permanent resident of Mumbai. I have completed B.E. in Computer Science in 2012
with 68% from the University of Mumbai. My final year subjects included programming in 6 computer
languages. I also submitted a project on “Computer programming in Business Communication” as part of the
final year internal assessment project. I have a Diploma in Management Studies from Lovely Professional
University, Haryana for which I received a full scholarship under the meritorious category for discipline in
higher learning, I secured first class and completed the diploma in 2013.

I have worked for NiMo Software Solutions as a Programmer from 2013 to 2016, creating specific software to
detect fraud in banks and creating firewalls to safeguard banks. From 2016 onward I have worked for ViMal
Software Consultants, developing software for supersonic aircraft and was posted in London for six months to
ensure the program’s ability to work in high altitude and high speed conditions successfully.

My hobbies include reading and cycling, and have successfully participated in various cycling events in Mumbai.

I am enclosing copies of my certificates and references for your perusal and hope that my qualifications and
experience meet your requirements. I look forward to meeting you at an interview to demonstrate my
knowledge and skills and prove my ability to work in your organization.

Yours faithfully,

Ramesh Tendulkar

Encl.: Copies of certificates and references

Brian T.
92232 03441 / 77100 27662 / 98690 27662